Privacy Protection Policy

 

Update date: April 10, 2023

 

Effective date: April 10, 2023

 

Release date: April 10, 2023

 

The game "Shop Survival" (hereinafter referred to as the "Game") is operated and managed by Shanghai Renhe Network Technology Co., Ltd.. (hereinafter referred to as "We", with its registered address at Building 1, 4th Floor, No. 1-9, Lane 99, Shenmei Road, Pudong New Area, Shanghai). In order to implement laws, regulations, and regulatory provisions, as well as provide you with high-quality product services, in accordance with relevant policies and regulations, and following the principles of safe and reliable privacy protection, this Privacy Protection Policy (hereinafter referred to as "this Policy") is formulated. The purpose is to enable users (referring to individuals who use this game service, more commonly referred to as "you" in this policy) to have a clear understanding of:

 

  1. How do we collect and use personal information;

 

  1. How do we use cookies and similar technologies;

 

  1. We collect storage and security measures for user information;

 

  1. How do we share, transfer, and publicly disclose personal information;

 

  1. Manage your personal information;

 

  1. Protection of minors;

 

  1. Other risk warnings;

 

  1. Dispute resolution and contact information.

 

We hope you will carefully read this policy and have a detailed understanding of our collection, use, storage, and protection of user information, so that you can better understand this game service and make appropriate choices. If you are a minor, you should review this policy with your legal guardian. After the legal guardian reviews and agrees, you can use this game service and provide us with your personal information. If you or your guardian do not agree with any content of this policy, please immediately stop using our gaming services.

 

 

 

If you use this game service, it means that you agree with the content described in this policy and agree that we will collect, use, store, and protect your relevant information in accordance with this policy. At the same time, we guarantee to collect only the necessary information to achieve product functions in accordance with the principles of legality, legitimacy, and necessity.

 

We may check and update the Privacy Policy from time to time in accordance with legal requirements or game operation needs, and therefore the relevant measures may change accordingly, and such modifications form part of this policy. Unless otherwise specified, any changes or modifications shall take effect immediately upon the release of the revised content. Please always follow our official page to ensure that you are always aware of the latest version of our privacy policy. If you believe that such modifications have caused a substantial impairment of your rights in this game service, you may choose to stop using the services we provide to you. Your use and continued use of this service will indicate your acceptance of such changes or modifications, and your agreement to be bound by the revised policy.

 

After reading this policy, if you have any questions about this policy or related matters, you can contact us through the contact information published at the end of this policy.

 

Ⅰ How do we collect and use personal information

 

During your use of our services, we will collect your personal information in the following ways to provide you with, optimize our services, and ensure the security of your account:

 

  1. Help you complete your login. When you log in to our game service, we will collect your network identity information and personal frequently used device information to mark you as our game user. If you use WeChat or other third-party accounts recognized by us (hereinafter referred to as "third-party accounts") to log in to our game, you will authorize us to obtain public information (avatars, nicknames, and other authorized information) registered on the third-party platform. This information will be used to save your login information for you to log in on different devices.

 

  1. Real name authentication. To meet the requirements of relevant laws, regulations, policies, and regulatory authorities, you need to undergo real name authentication to continue using and enjoying this game. We will collect your real name identity information (including name and ID card number) when you provide it on your own initiative. This information is sensitive information. Refusing to provide your real name identity information may cause you to be unable to log in to the game or be subject to corresponding restrictions in the use of the game.

 

  1. We will collect the information you submit through our customer service or when participating in our events (your name, phone number, and address information may be included in the survey questionnaire you fill out when participating in our online activities). We may send you notifications related to services through the above information when necessary (when we suspend, change, or terminate the provision of a particular service due to system maintenance).

 

In order to achieve the normal operation of the basic functions of the game, we will collect and use the following information:

 

4.1 In order to facilitate your viewing of your game history, as well as for better statistical analysis of game operations, customer service complaint handling, and other game security analysis, we will automatically collect your detailed usage of our game and store it as service log information. We may synchronize the aforementioned information to future versions of the game or other products we provide that you are currently using.

 

4.2 In order to identify abnormal account status, understand product compatibility, and ensure the safe operation of our game, we will collect your device information (SDK version, device manufacturer, device model, device name, operating system type, volume setting, resolution, IP address, application package name and version, device identifier (MAC/IMEI/Android ID/GUID/IMSI), anonymous device identifier (OAID), WIFI status information) through device information permissions Battery usage, through GET_ TASKS permission to retrieve your application process, through READ_ LOGS permission reads system log files, and we will also collect information on your network access method and type, application installation list, and game crash records.

 

  1. Suspended window function. If you wish to use our game while using other applications, with your authorization and consent, we will obtain floating window permission to display our product above other applications.

 

  1. The function of interacting with surrounding players. If you wish to interact with the game players in the attachment, with your authorization and consent, we will collect your geographical location information for finding nearby game players, so that you can interact with them. Geographical location information is sensitive information. Refusing to provide this information will only prevent you from interacting with nearby game players, but it will not affect your normal use of other functions of Tencent Games. You can also cancel your geographical location information authorization at any time.

 

  1. Custom avatar function. If you wish to customize the avatar in the game, with your authorization and consent, we will access your photo album or store files, cameras, for your convenience in taking photos, uploading image information, and then changing the avatar. We will collect the image information you upload, which is sensitive information. Refusing to provide this information will result in you being unable to customize the game avatar function, but it will not affect your normal use of other functions of the game.

 

  1. Account local storage function. If you wish to store your game account and resources locally, so that you can easily retrieve your previous account and game information after uninstallation and reinstallation, we will apply to you for permission to read and write to external storage. Refusing to provide this permission does not affect your normal use of other functions of the game. You can also cancel your authorization at any time.

 

  1. Install third-party application features. If you wish to choose to download and install the applications promoted in third-party advertisements when using our game, we will obtain the permission to install other applications within the application after your authorization and consent. Refusing to provide this permission will only result in you being unable to install third-party applications in our game, but it does not affect your normal use of other functions of this game. You can also cancel your authorization at any time.

 

  1. Event reminder function. If you would like us to notify you in a timely manner to claim the benefits and participate in activities of this game, we will obtain your notification permission after you authorize and agree. Refusing to provide this permission will only result in you not being able to obtain the above information in a timely manner, but it does not affect your normal use of other functions of this game. You can also cancel your authorization at any time.

 

  1. Voice interaction function. If you wish to communicate and interact with other players through voice, with your authorization and consent, we will access your microphone and refuse to provide such permission. This will prevent you from communicating with other players through voice, but it will not affect your normal use of other functions of the game. You can also cancel your authorization at any time.

 

  1. Advertising service function. If you wish to obtain advertising services in the game, after obtaining your authorization, we will collect your advertising identifier (IDFA) information and provide you with our or third-party advertising information. Refusing to provide this information may result in you being unable to access advertising services, but it does not affect your normal use of other features of this game. You may also cancel your authorization at any time.

 

  1. Please understand that in the following situations, according to laws, regulations, and relevant national standards, we do not need to obtain your authorization and consent to collect and use your personal information:

 

Directly related to national security and national defense security;

 

Directly related to public safety, public health, and major public interests;

 

Directly related to criminal investigation, prosecution, trial, and enforcement of judgments;

 

For the purpose of safeguarding your or other individuals' significant legitimate rights and interests such as life and property, but it is difficult to obtain my consent;

 

The personal information collected is publicly disclosed by you to the public on your own;

 

Collect your personal information from legally disclosed information, such as through legitimate news reports, government information disclosure, and other channels;

 

Necessary for signing and fulfilling the contract according to your requirements;

 

Necessary for maintaining the safe and stable operation of our products and/or services, such as detecting and dealing with product or service malfunctions;

 

Necessary for legitimate news reporting;

 

When academic research institutions conduct statistical or academic research based on the public interest and provide academic research or descriptive results to the public, they de identify the personal information contained in the results;

 

Other situations stipulated by laws and regulations.

 

  1. Tips for sensitive personal information

 

Personal sensitive information refers to personal information that, once leaked, illegally provided or abused, may endanger personal and property safety, and is highly likely to cause damage to personal reputation, physical and mental health, or discriminatory treatment. Before providing us with any personal information that belongs to sensitive information, please carefully consider whether such provision is appropriate and agree that your personal sensitive information can be processed according to the purposes and methods described in this policy.

 

  1. We will collect and use your sensitive information with your consent to achieve functions related to our business, and allow you to make a choice not to agree with the collection and use of this sensitive information. However, refusing to use this information will affect your use of relevant functions.

 

  1. Please understand that the functions and services we provide to you are constantly updated and developed. If a certain function or service is not included in the above description and your information is collected, we will separately explain the content, scope, and purpose of information collection to you through page prompts, interactive processes, or website announcements, and obtain your consent.

 

Ⅱ How do we use cookies and similar technologies

 

To ensure a smoother and easier user experience, we may identify you through a small data file called "Cookie" when using the app and related services, to help you reduce the number and frequency of information entry. Cookies typically contain identifiers, site names, and some numbers and characters. With the help of cookies, websites can store the data you generate while using the app.

 

We will not use cookies for any purpose other than those stated in this policy. Cookies that store your data are unique, and most web browsers have a feature to block cookies. Cookies can only be published to web servers in your domain for reading. You can manage or delete cookies according to your preferences, and can clear all cookies saved on your device at any time. However, if you choose to clear, you will need to reset user settings every time you use your device to access relevant websites, browse and view products.

 

Ⅲ We collect storage and security measures for user information

 

  1. Information storage

 

1.1 Location and duration of information storage

 

We comply with laws and regulations and store user personal information collected within the country. Generally speaking, we only retain your personal information for the shortest period of time necessary to achieve the service objectives. After the necessary deadline, we will delete or anonymize your personal information, except as otherwise provided by laws and regulations. But in the following situations, we may change the storage time of personal information to comply with legal requirements:

 

1.1.1 To comply with applicable laws and regulations and other relevant provisions;

 

1.1.2 To comply with the provisions of court judgments, rulings, or other legal proceedings;

 

1.1.3 To comply with the requirements of relevant government agencies or legally authorized organizations;

 

1.1.4 We have reason to believe that it is necessary to comply with relevant laws and regulations;

 

1.1.5 The use is reasonably necessary for the execution of relevant service agreements or this policy, the maintenance of social public interests, and the protection of the personal and property safety or other legitimate rights and interests of our customers, us or our affiliated companies, other users or employees.

 

1.2 When our products or services cease operation, we will notify you through announcements or other forms, and delete your personal information within a reasonable period of time.

 

 

  1. Protection of Information

 

2.1 We attach great importance to the security of your personal information and will use commercially reasonable and feasible methods to protect the security of your personal information. We use commonly available security technologies and programs to protect your personal information from unauthorized access, use, or leakage, including data permission control, strong password encryption, and other methods to store your relevant information.

 

2.2 We will establish a dedicated security department, security management system, and data security process to ensure the security of your personal information. We adopt strict data usage and access policies to ensure that only authorized personnel can access your personal information, and conduct timely security audits of data and technology.

 

2.3 Although the above reasonable and effective measures have been taken and the standards required by relevant laws and regulations have been complied with, please understand that due to technological limitations and various malicious means that may exist, in the internet industry, even if we do our best to strengthen security measures, we cannot always ensure 100% security of information. We will do our best to ensure the security of the personal information you provide us.

 

2.4 We will develop an emergency response plan. In the event of a security incident such as personal information leakage, we will activate the emergency plan to prevent the security incident from escalating. After a security incident occurs, we will inform you of the basic situation of the security incident, the measures and remedies we will take or have taken, and our response suggestions to you in the form of announcements, push notifications, or emails. We will promptly inform you of the relevant situation of the event through push notifications, emails, letters, text messages, and related forms. If it is difficult to inform you one by one, we will take reasonable and effective measures to publish an announcement. At the same time, we will also report the handling of user information security incidents in accordance with the requirements of relevant regulatory authorities.

 

Ⅳ How do we share, transfer, and publicly disclose personal information

 

  1. Sharing

 

We will not share your personal information with any company, organization, or individual unless one or more of the following situations exist:

 

1.1 Sharing under statutory circumstances: We may share your personal information with the public in accordance with laws and regulations, litigation, criminal investigation, dispute resolution, safeguarding national security needs, or as required by administrative and judicial authorities in accordance with the law.

 

1.2 Within the scope required or permitted by law, it is necessary to provide your personal information to third parties in order to protect the interests, property, or safety of us, our users, or the general public from harm.

 

 

1.3 Sharing with affiliated companies: In order for us to provide products or services to you based on our platform account and identify anomalies in our account, we may share your personal information with our affiliated companies and/or their designated service providers. We will only share necessary personal information and are bound by the usage purposes stated in this privacy policy.

 

1.4 Sharing with authorized partners: In order to provide you with more comprehensive and high-quality products and services, we may entrust authorized partners or use third-party SDK related technologies to provide services to you or perform functions on our behalf. We will only share your information for the legitimate, legitimate, necessary, specific, and clear purposes stated in this privacy policy. Partners can only access the information they need to fulfill their duties and may not use this information for any other purpose.

 

At present, our authorization information includes the following content:

 

1.4.1 Implement shared information related to advertising

 

Advertising statistics: We may share and analyze device information or statistical information that is difficult or impossible to associate with your true identity with service providers, suppliers, and other partners of our business. These pieces of information will help us analyze and measure the effectiveness of advertising and related services.

 

1.4.2 Implement shared information for security and analysis statistics

 

  1. Ensuring User Security: We attach great importance to the security of our accounts, services, and content. To ensure the security of your and other users' accounts and property, and to protect your and our legitimate rights and interests from illegal infringement, we and our affiliates or service providers may share necessary device information, device location related information, log information, application information or running process information, and the overall operation of the application Usage and frequency, application crashes, overall installation and usage, performance data, and application sources.

 

  1. Analyzing product usage: In order to analyze the usage of our services and improve product quality, we may share statistical data on product usage (crashes, crashes) with related parties or third parties, which is difficult to combine with other information to identify your personal identity.

 

Please understand that we will do our best to conduct strict testing on our partners or their software tool development packages for obtaining information, in order to protect data security.

 

If you use services provided by third parties on our platform, you agree that they will directly collect and process your information (such as in the form of embedded code, plugins, etc.). Third party SDKs will store, use, process, and protect your personal information according to their own privacy policies. This privacy policy cannot replace the privacy policies of the aforementioned third parties. It is strongly recommended that you read their relevant privacy policies before using the aforementioned third-party SDK services. Please carefully understand and confirm your privacy protection situation, make the appropriate choice you think, and you are aware that any consequences arising from your free choice will be borne by yourself, and we do not assume any responsibility for it.

 

Please agree that we have the right to share relevant information with our partners as described in this privacy policy. But we promise that without your consent, we will not share personal privacy information that can identify you with them. On the premise of not disclosing individual user privacy information, we have the right to conduct technical analysis on the entire user information database and make commercial use of the analyzed and organized user database.

 

1.5 Sharing with explicit consent: After obtaining your explicit consent, we will share your personal information with other parties.

 

  1. Transfer

 

Transfer refers to the transfer of control over obtaining your personal information to other companies, organizations, or individuals. Unless we obtain your explicit consent, we will not transfer your personal information to any company, organization, or individual. Except for the following situations:

 

2.1 Prior consent has been obtained from you;

 

2.2 You raised it yourself;

 

2.3 If a company undergoes a merger, acquisition, or bankruptcy liquidation, it may involve the transfer of personal information. In this case, we will inform you of the situation and require new companies or organizations that hold your personal information to continue to be bound by this policy. Otherwise, we will require them to obtain your explicit consent again.

 

2.4 Other situations stipulated by laws and regulations.

 

  1. Public disclosure

 

You agree that we may publicly disclose your personal information under the following circumstances, provided that we take legal and industry standard security measures:

 

3.1 Obtain your explicit consent;

 

3.2 We will use your game data (including your nickname, honor title, rank, avatar, title, etc.) for in-game ranking and display it to other players.

 

3.3 Based on laws and regulations, legal procedures, litigation, or mandatory requirements from government authorities, or in cases of serious violation of our relevant agreements and rules, or to protect the personal and property safety of users or the public from infringement, we may disclose personal information about you in accordance with laws and regulations or with your consent. But we guarantee that, under the premise of complying with laws and regulations, when we receive the request for disclosure of information mentioned above, we will require the corresponding legal documents to be issued.

 

  1. Exceptions to obtaining authorization and consent in advance when sharing, transferring, or publicly disclosing personal information

 

In the following situations, sharing, transferring, or publicly disclosing your personal information does not require your prior authorization and consent:

 

Related to national security and national defense security;

 

Related to public safety, public health, and major public interests;

 

Related to judicial or administrative law enforcement such as criminal investigation, prosecution, trial, and enforcement of judgments;

 

For the purpose of safeguarding your or other individuals' significant legitimate rights and interests such as life and property, but it is difficult to obtain my consent;

 

Personal information that you disclose to the public on your own;

 

Collecting personal information from legally disclosed information, such as legitimate news reports, government information disclosure, and other channels;

 

Other situations stipulated by laws and regulations.

 

 

Ⅴ [Manage Your Personal Information]

 

  1. Regarding querying, correcting, and deleting your personal information; Account cancellation; If you have any questions about obtaining copies of personal information or any related complaints, opinions or requests, you can send an email to [email protected] We will review the issues involved as soon as possible and handle them promptly after identity verification, with a maximum response time of no more than fifteen days or the time limit specified by laws and regulations.

 

  1. Please understand that we may not be able to respond to your request in the following situations:

 

Related to national security and national defense security;

 

Related to public safety, public health, and major public interests;

 

Related to criminal investigation, prosecution, and trial;

 

There is sufficient evidence to indicate that you have subjective malice or abuse of power;

 

Responding to your request will cause serious harm to the legitimate rights and interests of other individuals and organizations;

 

Involving trade secrets.

 

Ⅵ Protection of Minors

 

  1. We attach great importance to the protection of personal information of minors. We will actively comply with national anti addiction policies and protect the legitimate rights and interests of minors by enabling anti addiction systems. We will verify the real name identity and other information to determine whether the relevant account's real name information belongs to minors, and then decide whether to include this account in the anti addiction system. In addition, we will collect your login time, game duration, and other information, and guide minors to play reasonably by automatically intervening and limiting their game time at the system level, enabling forced offline functions, and other methods. We will also try to contact their guardians for reminders, confirmation, and handling after suspected minors consume, to help minors access the internet in a healthy manner. According to relevant laws and regulations, if you are a minor under the age of 18, you should obtain the consent of your parents or legal guardians before using this game service.

 

If you are the guardian of a minor, if you have any questions about the personal information of the minor under your guardianship, please contact us in accordance with the methods listed in this policy.

 

Ⅶ  [Other risk warnings]

 

  1. The internet environment is not 100% secure, and we will do our best to ensure or guarantee the security of any information you send us. If our physical, technological, or management protective facilities are damaged, resulting in unauthorized access, public disclosure, tampering, or destruction of information, which damages your legitimate rights and interests, we will bear corresponding legal responsibilities within the scope of Chinese laws and regulations. This policy only applies to the personal information of the users we collect and does not apply to any services provided by third parties or the rules for the use of third-party information. We do not assume any responsibility for any damage to your legitimate rights and interests caused by the use of information provided by you by any third party.

 

  1. Our game may include third-party products and/or services or links to information and/or services provided by third parties. Before using such third-party products and/or services, you need to redirect to the corresponding mini program or third-party page. Your use of such third-party services (including any personal information you provide to such third parties) is subject to the terms of service and privacy policies of such third parties (rather than this policy), and you need to carefully read their terms and decide whether to accept and proceed with the next steps. We kindly remind you to properly protect your personal information and only provide it to others when necessary. This policy only applies to the information we collect, store, use, share, and disclose about you, and does not apply to any third-party services or third-party user information collection and usage rules. You are aware and understand that we do not assume any responsibility for any third-party use of the information provided by you.

 

Ⅷ Dispute resolution and contact information

 

  1. If some provisions of this policy are completely or partially invalid or unenforceable for any reason, the remaining provisions shall remain valid, binding, and enforceable.

 

  1. We reserve the right to modify, supplement, delete, update, and other relevant provisions of this policy.

 

  1. The formulation, performance, interpretation, and dispute resolution of this policy shall be governed by the laws of the People's Republic of China and shall exclude the application of all other conflict of laws. If you have any disputes regarding the content or implementation of this policy (including but not limited to contractual or other property rights disputes), you should promptly contact us for friendly negotiation and resolution; When negotiation fails, you agree to submit the dispute to the jurisdiction and resolution of the Nanshan District People's Court in Shenzhen.

 

  1. If you have any complaints, suggestions, or questions about personal information protection issues, or if you have any questions about this policy, you can send an email to [email protected] We will review the issues involved as soon as possible and handle them promptly after identity verification, with a maximum response time of no more than fifteen days or the time limit specified by laws and regulations.

 

  1. We may revise the content of this policy in a timely manner. After the revision of this policy, we will release the latest version and notify you of the changed terms through push messages, emails, pop ups, red dots, and other means; In this case, if you continue to use our services, you agree to be bound by the revised policy. Without your explicit consent, we will not diminish your rights under this privacy policy.